RETURN POLICY

Diamond Voila offers only the finest jewelry merchandise and ships each purchase with a certificate that guarantees its quality.

30 day money-back guarantee
If you are not completely satisfied with your purchase, we will be happy to refund, replace, or exchange any item within 30 days of its purchase through our simple, hassle-free return process.

Certified Loose Diamond 15 Day Return Policy
All Certified Loose Diamond purchases come with a 15 Day Money Back Guarantee. If for any reason you are not satisfied with your Certified Loose Stone purchase or your customized setting, you have 15 days from date of receipt to obtain an RMA Number and return the item to us. The Warehouse must receive the item within 15 days of original delivery date in order to receive a full refund.

All Certified Stones must be returned with the original Diamond Gemological Grading Certificate. Returns that are not accompanied by the original certificate will be subject to a certification replacement fee ranging between $200 and $400.

We advise that all returns are shipped via Registered Mail and are insured in the amount of the original purchase plus shipping charges. For items with a value greater than $500, we recommend using the United States Postal Service (USPS). Please note that FedEx and UPS will not insure packages in excess of $500.

All Engagement Ring Settings, Engraved and Handmade Wedding Bands are subject to a 15% restocking fee in the case of any return, re-sizing or exchange request.

Please follow the steps stated below to make any returns:

Contact customer service
For return services, please contact our customer service representatives
at returns@diamondvoila.com

Our service hours are
Monday through Friday 9:00 a.m. to 6:00 p.m. (EST),

Get a return authorization number
Our customer service agent will provide you with a return authorization number for your return. Please write this number on your return label. Packages received without this number are subject to a restocking fee.

Return merchandise via insured shipment
Please send the package via insured USPS Priority Mail Service to protect yourself in the unlikely event that the package is damaged or lost in transit. The returned item must be new and unused and must be shipped with all of its original packaging and enclosed materials.

Please send the merchandise to the following address along with
your return authorization number:

Diamond Voila
303 Fifth ave, # 1905
NY, NY 10016
Tel: 6462506365
Fax: 7325215607

Receive your refund
As soon as we have received the returned merchandise, we will gladly refund you the full purchase price of the product. We will refund the purchase price in a payment method equivalent to the method used for purchase.

Should you have any further questions or concerns regarding our return policies, please contact us at returns@diamondvoila.com.